A GDPR-compliant patient appointment booking and management system for NHS clinics with automated reminders and capacity planning.

The Challenge

The NHS Trust struggled with high no-show rates, inefficient appointment scheduling across multiple clinics, and difficulty managing patient communications while maintaining strict GDPR compliance.

Our Solution

We developed a comprehensive PowerApps solution with online booking portal, SMS and email reminders, clinic capacity management, waiting list automation, and real-time availability updates. All data handling is fully GDPR compliant with audit trails.

Results & Impact

No-show rate reduced by 45%, appointment utilization improved by 30%, and patient satisfaction scores increased significantly. Achieved full GDPR compliance certification.

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